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How to Contact Us

Mailing Address:
Lebuh Cemerlang,
Desa Cemerlang,
81800 Ulu Tiram,
Johor, Malaysia.

Opening Hours:
Mon - Fri 9.00am – 5.00pm
Sat & Sun 9.30am – 3.30pm

Tel+607-8636 888 or
WhatsApp 011-13052008

For course enquiries, WhatsApp Only
011-13052008 (English)
011-13052015 (Mandarin)
011-35433040 (Diploma Airline Services)

For Accounts-related matter, WhatsApp 011-13052006 (Finance)

For course information, please email: marketing@crescendo.edu.my

For International Students enquiry, please email: international@crescendo.edu.my

For Suggestions/Complaints/Grievances, please email:
feedback@crescendo.edu.my

For Scholarship/Bursary, please email:
studentsupport@crescendo.edu.my
[Note: For students coming from household income of less than RM4,000 per month.] 


Diploma in Tourism Management

jan-2020-intake

About Crescendo's Diploma in Tourism Management

[MOHE Approval Code: (N/812/4/0209)(11/2025)(MQA/PA14040)]
The Diploma in Tourism Management will put you on the path to develop a career in one of the fastest growing global industries that allows you to travel, meet and engage with a diverse mix of people. This 2 years and 4 months programme is specifically designed to combine hands-on experiences with class lectures. As a student, you will gain knowledge and skills to enhance your employability in the hospitality and tourism industry through relevant courses.

A Practical-Oriented Programme
Build a strong foundation in core tourism and business management functions, this programme equips you with operational, supervisory and managerial knowledge and skills to prepare you for a wide range of careers in tourism-based sectors.

Industrial Training
Final year industrial training will broaden your experience of the industry and provide you with invaluable exposure that prepares you to become a smart, well-rounded manager in the tourism sector.

The Highest Standards of Customer Service
In this programme, you are trained with the highest standards of practice to demonstrate professionalism in accordance with ethical and best practices in hospitality and tourism as well as the service industry.

Prioritises Skills for a Successful Management Career
This diploma allows you to effectively learn how to integrate managerial and supervisory skill with adaptability and self-management to achieve success in a corporate environment. In addition, you will learn how to formulate ideas with an analytical approach to ensure effective problem-solving at a corporate level with creativity and innovation.

Crescendo’s Diploma in Tourism Management is structured according to the needs of the Tourism Industry

1st Year 

Semester 1Semester 2 Semester 3 
Introduction to Hospitality & TourismComputer Reservation System Tourism Transportation
Fundamentals of TourismPrinciples of Finance Academic English
Professional Etiquette & Customer ServiceIntroductory Japanese/Mandarin/Korean (Level 1)E-Commerce
Sales & Promotion in Tourism Human Resource Management
Bahasa Melayu Komunikasi/Malaysian Studies Introductory Japanese/Mandarin/Korean
  Communication Skills

2nd Year

Semester 1

Semester 2

Semester 3 

Geography & Culture in TourismCross Cultural StudiesTravel Agency & Tour Operations Management
Airfares & Reservation SystemPark & Recreation ManagementTour Planning & Guiding
Food & Beverage Service ManagementTourism Region CharacteristicMeeting, Incentive, Convention and Event
Introductory Japanese/Mandarin/Korean (Level 3) Sustainable Tourism Management
  Entrepreneurship Management
  Teamwork- Cohesion Development


3rd Year- Industrial Training (4 to 6 months)

Hotel Manager Customer Relations Manager Tourism Marketing Manager
Travel Agency Manager Tour Group Operator Events Manager
Travel Agent Resort Manager Restaurant Manager

January | April | September

A pass in SPM with a minimum of 3 credits including English OR

A pass in UEC with a minimum of 3 credits including English 

April Intake: (1) 1st-30th March | (2) 1st-30th April
September Intake: (1) 1st-30th August | (2) 1st-30th September